Politique de remboursement

At Janicy’s Hair, we take pride in offering a luxurious and hygienic experience with every order.

Each unit is handcrafted, carefully inspected, and prepared exclusively for you.

For this reason, all sales are final.

Returns & Exchanges

Due to the intimate nature of our products and strict hygiene standards, we do not accept returns or exchanges once an order has been shipped.

This policy applies to all hair products, including:

• Custom and ready-to-wear wigs

• Raw hair bundles

• Closures and frontals

• Custom-colored hair

• Lace glue / glue remover 

Once the product leaves our facility, it cannot be restocked or resold to ensure the safety, purity, and quality of every client’s purchase.

Refunds

Refunds are only considered in the following rare cases:

• You received an incorrect item (must be reported within 14 days of delivery)

• The item arrived damaged (with clear photographic evidence upon delivery)

In these cases, our team will review your claim and decide whether a replacement or partial refund is appropriate.

Please note: we cannot issue refunds due to personal preference, incorrect size or length selection, or change of mind once your order has been processed.