Politique d’expédition

All orders within the Netherlands are shipped with DHL ECOMMERCE.

International orders are shipped with UPS.

Once your order is placed, it can be cancelled within 24 hours. After 24 hours, cancellations are no longer possible.

Shipping time: 1–3 business days

 

Processing time: 7-15 business days 

(Processing time is the time it takes for us to customize/package your order before it is shipped. This does not include shipping time.)

All orders require a signature upon delivery. If you refuse or abandon your package and it is returned to us, a 21% fee will be deducted from your refund.

No address changes can be made once your order is placed. Please ensure that your address is entered correctly, including details such as apartment numbers.

To prevent fraud, your billing and shipping address must be the same. If they do not match, you will be asked to provide additional verification. If this verification is not provided within 2 days, your order will be cancelled.

We are not responsible for lost or stolen packages. If your tracking number shows that your package has been delivered but you did not receive it, you must file a claim with DHL or UPS.